Frequently Asked Questions (FAQ)

Last updated: October 14, 2025

Orders & Payments

Do I need an account to place an order?

No. You can checkout as a guest or create an account for faster tracking.

What payment methods do you accept?

Major cards, PayPal, Apple Pay (processed securely via Shopify Payments/partners).

Shipping & Delivery

Where do you ship?

United States only. We do not offer international shipping.

Who delivers my order?

All orders ship through GOFO Express for reliable U.S. delivery.

How long does delivery take?

Processing: 1–2 business days. Transit: 5–8 business days. Total: 6–10 business days.

How can I track my order?

We email your tracking number once shipped. Track at gofoexpress.com/track.

Returns & Refunds

Can I return a product?

Within 30 days of delivery for unopened/unused items. Opened skincare items are non-returnable for hygiene reasons. See our Return & Refund Policy.

Who pays for return shipping?

The customer, unless the item is defective or sent in error by us.

Company

Who operates Glowko.us?

Volantys LLC, Dallas, Texas.

Business address?

539 West Commerce Street, Ste 2760, Dallas, TX 75208, USA

Support

How do I contact you?

hello@glowko.us  |  +1 (213) 289-3388  |  Mon–Sat 8:30 AM–9:00 PM (CT)