Refund policy

Glowko.us

At Glowko.us, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

• Items marked as Final Sale
• Gift cards
• Used, damaged, or altered products (unless damaged upon arrival)
• Items returned without original packaging

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the damaged product and packaging

We will review your case and provide a replacement or refund if approved.

Return Process

To initiate a return, please contact us at:

Email: hello@glowko.us
Phone: +1 (469) 334-5262

Once your return is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping method, as Glowko.us is not responsible for lost return shipments.

Refunds

Once we receive and inspect your returned item:

• You will be notified of approval or rejection of your refund
• If approved, your refund will be processed to your original method of payment
• Refunds typically appear within 10 business days, depending on your bank or payment provider

Shipping fees (if applicable) are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at hello@glowko.us.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again
2. Contact your credit card company (processing times may vary)
3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at hello@glowko.us.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After 12 hours, orders may already be processed or shipped and cannot be canceled.

Contact Information

If you have any questions regarding shipping, please contact us:

🛒Trade Name: Glowko.us
☎Phone: +1 (469) 334-5262
📧Email: hello@glowko.us
🏠Address: Glowko, 30 N Gould St Ste R, Sheridan, WY 82801, United States