At Glowko, we aim to make your shopping experience simple, secure, and transparent. This Payment and Billing Policy outlines the accepted payment methods, billing procedures, transaction security, and dispute resolution process. Our store is based in the United States and currently ships exclusively within the USA.

Payment Methods

We accept a variety of trusted and secure payment methods to provide you with flexibility at checkout. The following payment methods are currently accepted:

• Visa

• Mastercard

• American Express (Amex)

• Discover

• Diners Club

• Shop Pay

• Apple Pay

• Google Pay

• PayPal

Currency

All transactions made on Glowko.us are processed in United States Dollars (USD). Please ensure your selected payment method supports transactions in USD to avoid processing issues.

Billing Information

To ensure timely and successful processing of your order, please provide accurate and complete billing information during checkout. The billing details you enter must match those associated with your payment method. If there are inconsistencies or errors, your order may be delayed, placed on hold, or canceled.

Order Confirmation

After your payment is successfully processed, you will receive an order confirmation email that includes:

• A summary of your order
• A unique transaction ID
• Billing and shipping details
• Estimated delivery information

This email serves as your official receipt and proof of purchase.

Transaction Security

We take the protection of your personal and payment information seriously. All payments made through our website are processed using Secure Socket Layer (SSL) encryption and are stored using AES-256 encryption.
We also comply with PCI-DSS (Payment Card Industry Data Security Standards) and follow industry best practices to ensure secure payment handling.

Refunds and Disputes

If you are eligible for a refund (as outlined in our Return & Refund Policy), it will be issued to the original method of payment used at checkout.
If you believe there has been a billing error or if you wish to dispute a transaction, please contact our support team immediately. We will investigate and work to resolve the issue promptly.

Contact Information:

Business name : Glowko (operated by Volantys LLC)
Email : hello@glowko.us
Address : Volantys LLC
539 W Commerce St #2760
Dallas, TX 75208
United States
Phone number : +1 (469) 334-5262
Company number : 98-1826816

Our customer service is available from
Monday – Saturday: 8:30 AM – 9:00 PM (Central Time)

We strive to respond to all inquiries within 24–48 business hours.