How do I place an order?

Simply browse our store, add your desired items to your cart, and proceed to checkout. Follow the secure checkout process to complete your purchase.

Can I cancel or modify my order?

Orders can be canceled within 12 hours of purchase.
After 12 hours, orders may already be processed or shipped and cannot be modified or canceled.

To request changes, contact us immediately at hello@glowko.us.

How do I know if my order was successful?

You will receive an order confirmation email after your payment is successfully processed.
If you don’t see it, please check your spam or junk folder.

 Shipping

Do you offer free shipping?

Yes! We offer FREE shipping on all U.S. orders with no minimum purchase required.

Where do you ship?

We currently ship within the United States only.
International shipping is not available at this time.

How long does delivery take?

• Handling Time: 1–3 Business Days
• Transit Time: 2–4 Business Days
• Total Estimated Delivery: 3–7 Business Days

Delivery times may vary due to location, holidays, weather, or carrier delays.

How can I track my order?

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

 Payments

What payment methods do you accept?

We accept:

• Visa
• Mastercard
• American Express (Amex)
• Discover
• Diners Club
• Shop Pay
• Apple Pay
• Google Pay
• PayPal

Is my payment secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full card details.

In what currency are payments processed?

All payments are processed in USD (United States Dollars).

 Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery.

Items must be:

• Unused
• In original packaging
• In original condition

Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

How long does it take to receive a refund?

Once approved, refunds are processed within 5–10 business days, depending on your bank or payment provider.

What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will review and resolve the issue promptly.

 Delivery Issues

My tracking hasn’t updated. What should I do?

Tracking updates can take 24–48 hours.
If it hasn’t updated after that, please contact us.

What if I entered the wrong address?

Please contact us immediately.
Glowko.us is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

Contact Information

If you have any questions regarding shipping, please contact us:

🛒Trade Name: Glowko.us
☎Phone: +1 (469) 334-5262
📧Email: hello@glowko.us
🏠Address: Glowko, 30 N Gould St Ste R, Sheridan, WY 82801, United States