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REJURAN Healer Turnover Ampoule Dual Effect 30ml
COSRX Advanced Snail Mucin Glass Glow Hydrogel Mask 34g X 3ea
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FAQs
Browse our store, add your items to your cart, and proceed to checkout. Follow the secure checkout process to complete your purchase.
Orders can be cancelled free of charge within 12 hours of purchase, provided the order has not yet been dispatched from South Korea. After dispatch, an order cannot be recalled and must be handled as a return. To request a change, email us immediately at hello@glowko.us.
You will receive an order confirmation email once your payment is processed. If you don't see it, check your spam or junk folder.
All orders ship from South Korea. We do not hold inventory in the United States. Your order is picked, packed and dispatched by our logistics partner in Bucheon-si, Gyeonggi-do, Republic of Korea, and travels to you as an international shipment.
These are estimates, not guarantees. Customs clearance, weather, peak seasons and carrier backlogs can extend delivery.
Free shipping on orders $80+. Orders under $80 ship for a flat $9.99.
Possibly, and we want you to know before you order. As of 2025, the United States no longer exempts low-value parcels from import duty. Shipments from South Korea are subject to U.S. import duties and customs processing fees.
Product prices on this website do not include U.S. import duties or customs fees. Where these apply, they are billed by the carrier or customs broker and are the responsibility of the recipient. You may be asked to pay them before your parcel is released for delivery.
If a parcel is refused or abandoned because duties were not paid, we can refund the product value only, minus shipping and customs costs already incurred.
Shipments leave South Korea with an international carrier (typically Korea Post EMS, CJ Logistics or an equivalent partner) and are handed to a domestic carrier for final delivery in the United States, usually USPS.
We currently ship to the United States only. We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders.
You will receive a tracking number by email once your order is dispatched. Please allow 24–48 hours for the first scan to appear. Tracking may then pause for 3–5 days while the parcel is in international transit or awaiting customs clearance — this is normal and does not mean the parcel is lost.
Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and PayPal.
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full card details.
All payments are processed in USD (United States Dollars).
You may request a return within 30 days of delivery. Items must be unused, in original condition and packaging, with proof of purchase.
Returns are shipped to our returns facility in South Korea. We do not operate a U.S. returns address.
You must request a Return Authorization Number (RAN) from us at hello@glowko.us before sending any package. Parcels sent without a RAN cannot be identified at our facility and will not be refunded.
For a change-of-mind return, the customer pays return shipping to South Korea. International return postage often costs between $25 and $60 depending on weight and carrier. For lower-value items this can exceed the value of the product itself. We tell you this upfront so you can decide whether a return makes financial sense before you ship anything.
If your item arrived damaged, defective or incorrect, you do not pay return shipping — see below.
Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging. You do not pay return shipping, and in most cases we will not ask you to return the item at all. We will send a replacement or issue a full refund once we have reviewed your photos.
Allow 10–18 business days from the date you ship your return. This covers international transit to Korea, inspection at our facility, and processing. Your bank may take a further 3–10 business days to display the credit.
Import duties and customs fees already paid to the carrier are set by U.S. customs and cannot be refunded by us.
Tracking can pause for 3–5 days during international transit and customs clearance. If there is no movement after 7 days, contact us and we will open an enquiry with the carrier.
Contact us immediately. Because parcels cross an international border, an incorrect or incomplete address usually cannot be corrected in transit. Glowko is not responsible for delays or losses caused by an incorrect address supplied at checkout.
Yes. We source directly in South Korea. Products are manufactured and packaged for the Korean domestic market, so packaging and ingredient listings may appear in Korean.
Korean sunscreens are formulated and regulated as cosmetics in South Korea. SPF and PA ratings shown on their packaging are determined under Korean testing standards, which differ from U.S. Food and Drug Administration requirements for over-the-counter sunscreen drug products. Statements on this website have not been evaluated by the FDA and are not intended to diagnose, treat, cure or prevent any disease.
Legal entity: VOLANTYS LLC (Wyoming, USA) · Entity ID 2024-001571667
Trade name: Glowko.us
Mailing address: 539 W. Commerce St, Suite 2760, Dallas, TX 75208, United States
Email: hello@glowko.us
Phone: +1 (469) 334-5262
We answer every email within 24 hours, Monday to Saturday.
